(1) After-sales service commitment content <br /> Our company promises free "turnkey engineering" services, providing project consulting and feasibility and benefit analysis reports, machine selection, plant floor layout design, electrical resource allocation, and door and window production process diagram , Daipei engineering and technical personnel, provide software technical training, free debugging equipment, on-site guidance production until the production of qualified products and other full-process services.
①. According to the size of production, the degree of automation, provide a reasonable equipment configuration plan.
② 24 hours timely service in key cities, 8 hours in place in the province.
③. Provide manufacturers and industry information of aluminum door and window accessories, curtain wall products.
④. Fast supply of equipment spare parts.
⑤. Provide irregular tour services.
⑥. If you are not satisfied with the quality service, please directly report to the general manager of the company.
⑦. The main components of the machine are purchased internationally, using international standardized production technology.
(2) Equipment quality guarantee <br /> We promise that all equipment and products are original and original, meet national standards and exceed industry standards. The main parts of the machine adopt international procurement and international standardized production technology. The products have passed strict EU CE certification and Swiss SGS certification and are sold to more than 60 countries and regions around the world, which have been widely recognized by customers around the world.
(3) Installation, integration, and commissioning ①. We provide free equipment installation, integration, and commissioning services. After the equipment is in place, we dispatch services and technicians to the demand site to perform installation and commissioning until the church uses and produces qualified products .
②. Each device is equipped with a safety ground wire and equipped with a safety switch to ensure safe use. The equipment of the purchaser is responsible for the handling of the equipment, and the installation and commissioning work is performed by the technical personnel represented by our company. The technical personnel of the purchaser should assist and provide conditions for empty car and load tests.
③. If the equipment has to be moved or replaced in the future, our company will provide on-site guidance free of charge, and reinstall and debug it for free.
(4) Equipment use and training <br /> After the equipment commissioning test is received, the technicians represented by our company provide on-site training to the demand-side personnel to train the demand-side personnel in the use, operation and maintenance of the equipment. In addition to the normal installation and commissioning, it can also train door and window designers and equipment operation and maintenance personnel for buyers, and carry out in our company's site.
(5) Spare parts ①. Give some commonly used spare parts and spare parts with the goods.
②. Provide a list of consumables and consumables, as well as preferential prices, to facilitate the purchaser's purchase and timely replacement.
(6) Regular visits and maintenance support ①. Our company visits the buyer from time to time to solve the problems encountered in time and train new operators.
②. The warranty period is one year, and the maintenance starts from the date when the equipment is installed and debugged at the destination. During the warranty period, if the equipment fails and cannot be used normally, our representative will respond in time to send a technician to the demand site for repair, and the cost shall be borne by our representative.
③. Promptly notify the buyer to participate in the after-sales equipment maintenance and maintenance knowledge and new technology and process training organized by our company.
④. After the expiration of the warranty period, our company will provide technical consultation of the product free of charge, and be responsible for the lifetime maintenance of the equipment, and provide spare parts and product upgrades at preferential prices.
(7) Appreciation service ① Provide equipment software upgrade and update service free of charge.
②. Provide the latest global window and curtain wall industry information from time to time.
③. Provide "Equipment Operation Regulations, Precautions and Maintenance Regulations" hanging Kanban for each equipment of the purchaser free of charge, to facilitate the purchaser's daily equipment management.